Patient Rights Policy

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Patient Rights Policy

GWH Dental has developed a patient rights policy that relates to access, safety, respect, communication, participation, privacy and comment. To view the full policy, please click here. A summary of the policy can be found below.

Appointments

GWH Dental aims to provide patients with appointments to meet their treatment needs. It is requested patients make an agreed appointment time/date to assist the scheduling process, notifying the practice where this appointment cannot be met. To assist you in providing us with this information we contact patients
  • Telephone call reminder (all contact phone numbers tried)
  • SMS reminder
  • Email reminder
As much information as possible regarding the treatment is obtained from the patient when booking an appointment. Notes are made and relayed to clinical staff to help them prepare for the appointment. The information gained also helps the receptionist determine the length of time of an appointment.

Safety

GWH Dental aims to provide appropriate dental services in a safe, secure and supportive environment. We encourage patients and/or staff to raise any concerns they may have. If a concern is raised, all staff and management are required to address the concern as soon as possible. All patients are required to complete a full medical history as accurately and completely as possible. It is extremely important that patients list all prescription and non-prescription medications such as herbs, vitamins and oils. This allows staff to identify any circumstances that may increase the risks associated with dental care. GWH Dental has daily, weekly, biannual and annual maintenance to keep our equipment and processes running optimally and safely. This program includes all electrical and radiation equipment, autoclaves for sterilisation and the sterilisation process.

Respect

GWH Dental values all patients as a unique person and hope that at all times we can provide dental treatment in a manner that is respectful of their culture, beliefs, values and personal characteristics. Patients are asked to reciprocate this respect by being mindful of all staff at GWH Dental and other patients.

Communication and Decision Making

GWH Dental respects the patient’s right to receive adequate information to make informed decisions regarding their health and healthcare. Consequently, all staff should continually demonstrate a commitment to providing patients with accessible and understandable information about their treatment and treatment options, including costs, proposed medications and risks involved. This should also include maintaining suitable evidence that patients are fully informed about their proposed treatment and have been a partner in the development of their treatment plan. Such evidence will be monitored through GWH Dental’s review processes. We do expect patients to actively participate in decision and choices about their treatment and dental needs. For extensive treatment plans we also encourage a patient to involve their family or carer in the decision making process.

Privacy

In accordance with the Commonwealth Privacy Act 1988, the Dental Board of Australia’s Code of Conduct for Registered Health Practitioners, the Office of the Privacy Commissioner National Privacy Principles September 2001 a patient can expect that their personal health and other information will be collected, used, disclosed and stored in accordance with relevant laws about privacy, and that this information will remain confidential unless the law allows disclosure or the patient directs us to release the information.

Comment

A patient’s evaluation of the care received at our practice is an extremely important form of feedback that provides valuable information about the services we provide. We encourage patients to provide both positive and negative feedback.
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Veterans Cards Honoured Here

We take great pride in accepting and treating veterans with Veterans Cards, guaranteeing that you receive the best treatment you deserve. Your oral health is our mission, and we’re dedicated to making it our top priority.

Your Smile, Our Sole Focus

We recognize the significance of a confident, healthy smile. At GWH Dental, your dental well-being is our utmost concern. Our team of expert dental professionals is here to deliver the highest level of care, customised to your specific needs.

Join us today to experience dental care designed exclusively for you. Your journey to a brighter, healthier smile begins here..

Thank you for your service. You’ve protected our nation; now let us safeguard and enhance your precious smile. Together, we’ll ensure it radiates its brightest.

Professional excellence with personalised care

Your time, dental health and wellness, and happiness are important to us at GWH Dental – your local dentist in Cleveland, Brisbane – and we aim to provide long-term care and preventative measures for healthy teeth, gums and mouth. We consider it a life-long dental plan.

Finding a highly qualified, knowledgeable and skilled team of dentists doesn’t need to be a challenge.

GWH Dental is a growing, modern practice where we are committed to professional excellence and personalised care. We believe that having a smile you are proud will boost confidence and lead to a healthier approach to the care of your teeth, gums and mouth.

Our philosophy is about having healthy mouth for life, which is why we pride ourselves on preventative care and education.

We offer all facets of general and cosmetic dentistry, and strive to provide a relaxed and friendly atmosphere at our practice so you have a positive experience.

As your dental health and welfare is our priority, we encourage you to take an active interest in your dental health and hygiene too.

Our dentists in Cleveland, Brisbane, have a no-rush policy because it is important to us that our patients understand each treatment option so we can develop an individual plan and optimum outcome.

The opportunity to work with you on a personal and professional level is our goal and we look forward to helping you develop healthy habits and good oral hygiene.