Dentists’ fees can differ from practice to practice, but at GWH Dental, in Cleveland Brisbane, our fees are realistic. We don’t compromise on the quality of materials and equipment, and our dentists are highly skilled and experienced, building on their knowledge and education regularly. We believe in doing things properly and do not cut corners.
Our aim is to always build a relationship with our patients first so we can also earn your trust. We pride ourselves on providing best possible customer service, comfort and care.
Just as dental health is important, so are our patients’ satisfaction and this is one reason why we work together when it comes to a budget.
Your teeth are for life and we want everyone to have the opportunity to the best dental care available.
That is why we also offer a range of payment options. We do ask that payment is made on the day of your appointment. Fees for children under 18 remain the responsibility of the adult scheduling the appointment.
We accept Cash, EFTPOS, Visa and MasterCard, and can process most health fund rebates through our HICAPS terminal.
Due to privacy reasons, GWH Dental cannot access information relating to your health insurance cover or estimate the rebate you might receive. Your rebate is determined by your health fund.
Whether you are a new patient or one who has been visiting us for decades, it is our job to make sure you get the very best in dental care. So that we can fulfil that promise, we need to collect certain information pertaining to your medical and dental history from you.
We have a few forms available online that you can complete prior to your next appointment. Existing patients can update their medical history and new patients can complete their new patient registration form. Parents with children eligible for treatment under the Child Dental Benefits Scheme, you can also complete the CDBS Consent Form.
Click here to request a form be sent to you.
Thank you for putting your trust in GWH Dental and allowing us to treat you.
At GWH Dental we are constantly looking for ways to better serve our patients. The way we achieve this is by asking you to let us know what we’re doing well and what we could do to make your experience with us more enjoyable.
That’s why we’ve created a Feedback Form. It is our way of asking you to assess us. We value your input and we would love to hear from you. When you have a moment, we would appreciate you filling out the Feedback Form and telling us what you thought of your visit, our dentists and the practice.
If you would like to fill out a more detailed feedback form about your dentist or reception experience, Click here to request a form be sent to you.
It is our goal to keep improving how we serve our patients and your feedback will help us continue to do this.
GWH Dental has developed a patient rights policy that relates to access, safety, respect, communication, participation, privacy and comment.
GWH Dental aims to provide patients with appointments to meet their treatment needs. It is requested patients make an agreed appointment time/date to assist the scheduling process, notifying the practice where this appointment cannot be met. To assist you in providing us with this information we contact patients
As much information as possible regarding the treatment is obtained from the patient when booking an appointment. Notes are made and relayed to clinical staff to help them prepare for the appointment. The information gained also helps the receptionist determine the length of time of an appointment.
GWH Dental aims to provide appropriate dental services in a safe, secure and supportive environment. We encourage patients and/or staff to raise any concerns they may have. If a concern is raised, all staff and management are required to address the concern as soon as possible. All patients are required to complete a full medical history as accurately and completely as possible. It is extremely important that patients list all prescription and non-prescription medications such as herbs, vitamins and oils. This allows staff to identify any circumstances that may increase the risks associated with dental care. GWH Dental has daily, weekly, biannual and annual maintenance to keep our equipment and processes running optimally and safely. This program includes all electrical and radiation equipment, autoclaves for sterilisation and the sterilisation process.
GWH Dental values all patients as a unique person and hope that at all times we can provide dental treatment in a manner that is respectful of their culture, beliefs, values and personal characteristics. Patients are asked to reciprocate this respect by being mindful of all staff at GWH Dental and other patients.
GWH Dental respects the patient’s right to receive adequate information to make informed decisions regarding their health and healthcare. Consequently, all staff should continually demonstrate a commitment to providing patients with accessible and understandable information about their treatment and treatment options, including costs, proposed medications and risks involved. This should also include maintaining suitable evidence that patients are fully informed about their proposed treatment and have been a partner in the development of their treatment plan. Such evidence will be monitored through GWH Dental’s review processes. We do expect patients to actively participate in decisions and choices about their treatment and dental needs. For extensive treatment plans we also encourage a patient to involve their family or carer in the decision making process.
In accordance with the Commonwealth Privacy Act 1988, the Dental Board of Australia’s Code of Conduct for Registered Health Practitioners, the Office of the Privacy Commissioner National Privacy Principles September 2001 a patient can expect that their personal health and other information will be collected, used, disclosed and stored in accordance with relevant laws about privacy, and that this information will remain confidential unless the law allows disclosure or the patient directs us to release the information.
A patient’s evaluation of the care received at our practice is an extremely important form of feedback that provides valuable information about the services we provide. We encourage patients to provide both positive and negative feedback.
GWH Dental has developed a patient rights policy that relates to access, safety, respect, communication, participation, privacy and comment. To view the full policy, please click here. A summary of the policy can be found below. Appointments GWH Dental aims to provide patients with appointments to meet their treatment needs. It is requested patients make an agreed appointment time/date to assist the scheduling process, notifying the practice where this appointment cannot be met. To assist you in providing us with this information we contact patients Telephone call reminder (all contact phone numbers tried) SMS reminder Email reminder As much information as possible regarding the treatment is obtained from the patient when booking an appointment. Notes are made and relayed to clinical staff to help them prepare for the appointment. The information gained also helps the receptionist determine the length of time of an appointment.